Refund Policy
Last updated: July 2026
Template text — review before launch
We want you to feel confident booking with us. This policy explains when you get your money back, and how long it takes.
Full refund
You receive a full refund when:
- You cancel at least 24 hours before your appointment.
- We cancel and cannot offer you a suitable alternative time.
- No interpreter or specialist is available in your language at the booked time.
- You were charged twice for the same booking.
Partial refund
If a session ends early for a reason on our side, we refund the unused portion. If we complete only part of a multi-step service, we refund the stages not yet started.
No refund
We generally cannot refund when:
- You cancel less than 24 hours before the appointment, or do not attend.
- The service has already been delivered as booked.
- A government agency, court or registry denied or delayed your matter. We are paid for the work of preparing and presenting it, and we never guarantee an outcome.
- Third-party fees — government filing fees, state fees, registration charges — have already been paid to that third party on your behalf.
How to request a refund
Contact us with your booking reference (it looks like GP-XXXXXX) and a short explanation. We aim to respond within two business days.
How refunds are paid
Approved refunds go back to the original card through Stripe. Your bank typically posts it within 5–10 business days. You will receive an email confirmation as soon as we issue it.
Quoted services
For services quoted individually, no payment is taken when you submit the request. Once you accept a quote and pay, this policy applies as written above.
Contact us
Galioth & Pierre Multi Services L.L.C.
300 NE 44th St · Oakland Park, FL 33334
multiservicesllcg@gmail.com
+1 (954) 716-9675